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Exchange & Refund

1. For exchange or refund, please email to cust.service@pathlab.com.my by stating your Name, Order Number, Contact No & Reason(s) for return/refund. Our customer service will verify the return/refund reason and get back to you within 48 hours. (Monday - Friday, excluding Public Holidays). 

2. All exchange or refund request must be done within 3 days of receivng the goods OR within 10 days of your purchased date. 

3. Exchange/Refund can only be arranged under the following reasons:

  1. If the products delivered is in damaged or defective condition; or
  2. If the products is near expiry or expired; or
  3. If the product is different from the Order delivered. Products for refund shall be returned in its original condition, quantity and packaging as it was delivered to the customer together with proof of purchase.

The 3 (b) clause (short/ near expiry product) is not applicable to those products/promotion campaigns that have stated Short Shelf Live or stated the expiration date of the product clearly.

4. The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches Pathlab eShop Office. Pathlab will not be liable for any loss or damage to the Product prior to Pathlab receiving the Product. The Customers are advised to pack the Product safely to prevent any loss or damage to the Product or its box or its original packaging.

5. Return shipping cost (if any) and refund will be reimbursed to customer once we have confirmed product is indeed incorrect, different from order delivered or damaged.

6. If your refund request is approved, the refund payment will be debited to your bank account within 14 to 30 working days depending on appointed bank refund policy. 

7. All good sold at Pathlab eShop (Online) are non-refundable, non-returnable and non-replaceable at any Pathlab Branches in Malaysia.

8. We reserve the right to reject any exchange, return, refund deemed unfit or unreasonable.

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