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Shipping & Delivery

1. Delivery services is available for purchase within Malaysia (West & East Malaysia).

2. Your parcel will be delivered using Pathlab eShop’s appointed delivery courier company. At this juncture, delivery service is extended to Malaysia only. Please note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.

3. Once order and payment is made, you are not allowed to change the delivery address unless special case and the customer is required to notify our customer service immediately of a change to his delivery address and contact number.

Customer service contact details:
Email Address: cust.service@pathlab.com.my
Pathlab Customer Service Hotline at 03-7880 0081

4. Delivery orders will be delivered within 3 -5 working days (WM) ; 4- 8 working days (EM)

5. Delivery Charges as per following :-

Peninsular Malaysia

For Order 5kg or less per delivery per location : RM8.00

For Order more than 5kg per delivery per location :
RM8.00 for the first 5kg and for every additional kg or any part thereof:
RM1.60 (Klang Valley, Selangor & West Coast) and RM 1.72 (East Coast)

For Order more than RM200 (FREE Delivery)

East Malaysia (Kuching / Kota Kinabalu / Miri)

For Order 1kg or less per delivery per location : RM13.28

For Order more than 1kg per delivery per location :
RM13.28 for the first 1kg and
RM13.28 for every additional kg or any part thereof

For Order more than RM200 (FREE Delivery)

East Malaysia (Sibu / Bintulu / Tawau / Sandakan / Lahad Datu / Labuan)

For Order 1kg or less per delivery per location : RM14.62

For Order more than 1kg per delivery per location :
RM14.62 for the first 1kg and
RM14.62 for every additional kg or any part thereof

For Order more than RM200 (FREE Delivery)

6. No delivery services shall be available on Sunday & Public Holidays.

7. If the Customer is not personally available to accept delivery, a representative may accept delivery on behalf of the Customer provided always that the said representative must be over 18 years of age and capable of receiving the delivery. The Customer or its representative may be required to produce proof of identity on delivery or collection of Products and all deliveries shall be signed off by the Customer or its representative on the delivery invoices.

8. Pathlab eShop reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or insufficient identification.

All rights reserved

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